Terms & Conditions
By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by the terms and conditions listed in this website (T&Cs). If you do not agree to the Terms & Conditions, please do not use this website.
All goods sold by BGM Computers come with guarantees that cannot be excluded under the Australian Consumer law (ACL). You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods replaced or repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Repaired By Manufacturer:
Goods presented for repair may be replaced by manufacturer-refurbished goods of the same type rather than being repaired. Manufacturer – Refurbished parts may be used to repair the goods.
Prices and Order Acceptance:
-All prices shown on this website are in AUD, are subjected to change without notice, and include Excluding GST (Goods and Services Tax).
-Product prices are regularly updated when price changes are received from our suppliers. Please note that an order is an offer to purchase, and does not constitute a binding contract until it is accepted by us.
-A binding contract only exists when we deliver your order.
-Any automated confirmation of a successful order placement and/or receipt and/or our processing of a payment for an order through the Site does not constitute acceptance of an order by us. If we decline your order after a payment for the order has been processed and/or received we will contact you with the details and refund the payment in full.
-Product descriptions are not warranted by BGM Computers as correct, complete, current, and reliable or error free. If the product is not as described, please return the product with all its original packaging.
-We will acknowledge acceptance of your offer (contract) by shipping your order.
-We require payment for all transactions to be cleared before delivery.
-An order will not be accepted until we receive and clear your payment in full.
-Ownership of any product which you purchased will only be transferred to you when payment is received and cleared in full. We charge for transactions with additional related fees, i.e. for PayPal and Credit Cards there is a 1.2% surcharge in addition to the price.
-We are not responsible for any delay associated with processing your payment caused by third-party or by financial institutions.
-Changes or cancellation requests may be made to contact details on the web page or the branch where you purchased the goods.
Shipping & Delivery Policy:
-We ship Australia wide , using our selected couriers & Australia Post, shipping costs are calculated by the checkout.
-Shipping costs and options are set out in this site when you select “Shipping” when you check out.
-We aim to ship all accepted orders, where products are in stock, as soon as possible.
-Items will normally be dispatched within 1 business day after payment has been received in full and stock is available. Transit times vary depending on location. Once we dispatch your order/s, we will not be able to refund due to change of mind.
Returns, Refunds & Exchange:
-You are solely responsible for your purchase, so please choose your products carefully before purchasing and placing your order with us. Research is best done prior to purchase.
-We are not required to provide a refund or replacement if you change your mind under ACL (Australian Consumer Law). Currently we are not offering change of mind returns.
But you can choose a refund or exchange if an item has a MAJOR problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it wouldn’t or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is NOT MAJOR, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase – e.g. your receipt.
NOTE: Under ACCC law we are allowed reasonable time to check and diagnose the product. Instant/on the spot refunds and exchanges without due time for BGM Computers to undertake a reasonable evaluation of the product being returned will not be given.
-You must pay for return shipping.
We reserve the right to reject your order for products purchased through the Online Content for any reason, including but not limited to if the products are not available, if there is an error in the description or price of the requested products as advertised on the Online Content or if there is an error in your order. If we reject your order, we will endeavor to notify you by email of our rejection at the time you place the order or within a reasonable time thereafter and give you the option of reconfirming your order, changing your order or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If your order is cancelled and you have already paid for the products, you will receive a full refund.